Returns & Exchanges

Due to the perishable nature of our authentic Japanese snacks and teas, we generally cannot accept returns, but we are committed to ensuring your satisfaction if an item arrives damaged or incorrect.

1

Inspect Your Box

Upon arrival, please carefully inspect your Bokksu package and its contents for any signs of damage or missing items.

2

Contact Support

If you experience an issue, email our Happiness Team within 14 days of delivery with your order number and clear photos of the damage.

3

Review Process

Our team will review your request and determine eligibility for a replacement or a partial refund based on the specific condition of the food items.

4

Resolution

Once approved, we will immediately process your replacement shipment or issue a credit to your original payment method, which typically appears in 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing